In this case, she is measured by the amount of re-acquired contracts. I cancelled my mobile phone contract recently. She tried to reach daily (!) for one and a half week, and everytime I got to my phone their dialer already had hung up. Plus, I hate it if I cancel a contract and get phone calls trying to convince me to buy a new contract.
Well, in any case, she called me and asked me why I cancelled the contract. I told her that I don't like it if I get a ring tone package I haven't ordered, or activation of the "mailbox" without asking me for numerous times, or getting a contract extension offer which promises me a new mobile phone for the special price of just EUR 29 -- but I'd rather answer quickly as the offer is valid for only two more days -- and finding out that I can get the same model for EUR 19 if I order the extension via their internet portal. And of course, that I don't like re-acquisation attempts.
So she asked me: "what was the last one?" I said: "re-acquisation. If I cancel a contract I don't want to get bothered with a new contract offer. You do want to offer me a new contract, don't you?" She: "well, I have a tailored offer for you, I'd like to tell you more..." Pause. "Um, about the business news subscription. You have ordered it when you bought the contract." Me: "It isn't about that subscription, I had an additional ring tone subscription on the invoice which I definately did not order." She: "This is not true, if you have it on the invoice you have ordered it and agreed on the subscription" Me: "I haven't agreed to anything. I got a welcome SMS without ordering it and had it on the invoice." She: "So the content provider did put it on your invoice..." Me: "No, it was one of your special ring tone packages which have to be ordered via your company." She: "So you did order it and agreed..." Me: "Listen. I did not order it. Period. Why do you accuse me that I'm lying?" She: "I didn't accuse you lying!" Me: "Yes, you did. And I'm certainly not interested in doing any business with a company that treats its customers like this!" She: "I CANNOT TOLERATE YOUR OUTRAGIOUS BEHAVIOUR! THIS CALL IS OVER! BYE!" *klick*
Several communication trainings finally paying off, hehe...
Cool. Her last statement just doesn't fit in, at all. Perhaps she has seen that she's over her time limit, won't get you back, and had to put something on the record tape that sounds like it's not her fault? :)
It wasn't a cold call -- but I canceled my mobile phone contract and they called me to ask why I was cancelling. Well, that's what they claimed. In reality of course they called to sell me a new contract.
Comments
cheetah-spotty.livejournal.com 18 years, 8 months ago
Since their performance is measured by their average call rate, speaking veeeerrry sloooowly usualy will do the trick?
Link | Replywoelfisch.livejournal.com 18 years, 8 months ago
In this case, she is measured by the amount of re-acquired contracts. I cancelled my mobile phone contract recently. She tried to reach daily (!) for one and a half week, and everytime I got to my phone their dialer already had hung up. Plus, I hate it if I cancel a contract and get phone calls trying to convince me to buy a new contract.
Well, in any case, she called me and asked me why I cancelled the contract. I told her that I don't like it if I get a ring tone package I haven't ordered, or activation of the "mailbox" without asking me for numerous times, or getting a contract extension offer which promises me a new mobile phone for the special price of just EUR 29 -- but I'd rather answer quickly as the offer is valid for only two more days -- and finding out that I can get the same model for EUR 19 if I order the extension via their internet portal. And of course, that I don't like re-acquisation attempts.
So she asked me: "what was the last one?"
I said: "re-acquisation. If I cancel a contract I don't want to get bothered with a new contract offer. You do want to offer me a new contract, don't you?"
She: "well, I have a tailored offer for you, I'd like to tell you more..." Pause. "Um, about the business news subscription. You have ordered it when you bought the contract."
Me: "It isn't about that subscription, I had an additional ring tone subscription on the invoice which I definately did not order."
She: "This is not true, if you have it on the invoice you have ordered it and agreed on the subscription"
Me: "I haven't agreed to anything. I got a welcome SMS without ordering it and had it on the invoice."
She: "So the content provider did put it on your invoice..."
Me: "No, it was one of your special ring tone packages which have to be ordered via your company."
She: "So you did order it and agreed..."
Me: "Listen. I did not order it. Period. Why do you accuse me that I'm lying?"
She: "I didn't accuse you lying!"
Me: "Yes, you did. And I'm certainly not interested in doing any business with a company that treats its customers like this!"
She: "I CANNOT TOLERATE YOUR OUTRAGIOUS BEHAVIOUR! THIS CALL IS OVER! BYE!" *klick*
Several communication trainings finally paying off, hehe...
Link | Replyzefirodragon.livejournal.com 18 years, 8 months ago
Cool. Her last statement just doesn't fit in, at all. Perhaps she has seen that she's over her time limit, won't get you back, and had to put something on the record tape that sounds like it's not her fault? :)
Link | Replyzefirodragon.livejournal.com 18 years, 8 months ago
Try this one :)
Link | Replyhttp://odem.org/privacy/counterscript/
woelfisch.livejournal.com 18 years, 8 months ago
It wasn't a cold call -- but I canceled my mobile phone contract and they called me to ask why I was cancelling. Well, that's what they claimed. In reality of course they called to sell me a new contract.
Link | Replyfootpad.livejournal.com 18 years, 8 months ago
What a pity that the annoyance doesn't propagate to her evil paymasters.
Link | ReplyNew Comment