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The e1000 driver is broken!

That's what the customer said last Friday. The Linux driver for the Intel e1000 card doesn't work on their hardware. No syslog messages, though. And it's urgent! Their setup should go live in a week! O-kay. Personally, I didn't think it was the driver. Sounds more like a hardware issue. Does the switch show hardware link? What, they have an Ethernet bonding configuration in a high availability setup? Turn that off first. So they told us that they had turned off HA and Ethernet bonding, but still it doesn't work. But what do they mean by "does not work"? They told us that the switch wasn't accessible, in a different location or so. How about getting some cheap Longshine switch and try it, just to see if there is Ethernet link beat.