Well, I got my luggage tonight. But only after getting quite insistent on the lost baggage hotline of Air France, who at first tried to get rid off me by claiming that they couldn't do anything but filing a "courtesy request" as I haven't requested a tracking number in Washington. Yes, very funny, if I had done it I would have missed my connection to Pittsburgh and would have been stranded in Washington in the middle of the night. Processing time for the request would have been 48 hours. Courtesy?! It was their fucking fault that my luggage didn't arrive here. And they seriously wanted to leave me without my luggage for the whole trip? Only after I started to yell at the lady she researched what had happened to my stuff. But still plainly refused to deliver it the hotel. We had to drive to the airport and pick it up ourselves.
So this is what Air France considers customer care, apparently. They don't even have a 24/7 hotline to report lost baggage. And if I hadn't asked United ticketing to request delivery of my luggage, it would still be in Paris, I'm sure. United cared, even though it wasn't even their responsibility. Air France didn't give a damn.
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lynard-.livejournal.com 17 years, 5 months ago
After listening to so many stories by Uncle Kage you didn't believe?? Shame on you.... Well, keep it in mind for next time ;)
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