Page head image

Hotel reservation fun...


I just pulled the hotel reservation confirmation for FC 2010 out of my spam folder. Spam Assassin says:

Content analysis details: (6.0 points, 5.0 required)

pts rule name description
---- ---------------------- --------------------------------------------------
3.0 FROM_DOMAIN_NOVOWEL From: domain has series of non-vowel letters
1.1 HTML_TAG_BALANCE_BODY BODY: HTML has unbalanced "body" tags
0.0 HTML_MESSAGE BODY: HTML included in message
1.9 MIME_HTML_ONLY BODY: Message only has text/html MIME parts

The domain name of the sender is

Comments 11 years ago

surprised ?

Link | Reply 11 years ago

Not really. Booking systems are the number one annoyance when it comes to broken e-mail handling: many of these are not capable to handle greylisting (either giving up on the first attempt and returning a non-descriptive error message to the travel agent, or infinitely retrying on real delivery errors, or retrying in a fixed 30 second interval, or retrying from different machines...) Some convert the local part of the e-mail address to capital letters — what is it with travel agencies and capital letters, anyway? The time of five bit baudot code for teletype is long gone. Almost every booking system refuses perfectly valid characters in an e-mail address like the plus sign. And of course sender addresses with no apparent relation to the booking system, travel agency or hotel / airline the booking was for, which often makes it impossible to find the problem in the server logs.

Travel industry and the Internet: EPIC FAIL.

Link | Reply

New Comment


required (not published)